Privacy Policy

Dr Tiboldi Tennis

Effective Date: 1st of April 2025

At Dr Tiboldi Tennis, we are committed to protecting and respecting your privacy. This

when you visit our website and use our services, including physiotherapy, sports massage,

tennis coaching, pro hitting, and travel services for tennis players.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, address, and any

details you provide when booking an appointment.

• Payment Information: We process payments securely, but we do not store your

payment details.

• Health Information: If you book physiotherapy or sports massage sessions, we

may collect relevant health details.

• Technical Data: IP address, browser type, operating system, and website usage

information.

Your email address is used to send you appointment confirmations for clinical or tennis

training sessions, including clinic address details, entry system information, and

appointment reminders 48 hours before your scheduled session.

You can unsubscribe from newsletters and marketing alerts at any time.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services, including online and face-to-face bookings.

• To communicate with you regarding appointments, updates, and customer support.

• To improve our website and services based on user interactions.

• To comply with legal obligations and protect our business.

• To ensure we meet professional standards and regulatory requirements.

Our lawful bases for processing your data under the UK GDPR and the Data Protection

Act 2018 include contract necessity (for bookings), legitimate interest (for service

improvement), legal obligations (for record-keeping), and consent (for marketing

communications).

3. Booking and Terms Agreement

By booking any service with Dr Tiboldi Tennis, whether online or face-to-face, you

acknowledge and agree to our Terms and Conditions. Before any consultation, you must

confirm acceptance of these terms. Bookings cannot be completed without agreement to

the terms.

Cancellation Policy: If you need to cancel an appointment, you must do so at least 24

hours in advance. Cancellations made within 24 hours of the appointment will be charged

the full consultation fee.

4. Data Retention

We retain personal data, including health-related information, for as long as necessary to

fulfill the purposes outlined in this policy. Specifically:

• Health-related information will be kept for a minimum of 7 years from the date of

your last session, in compliance with legal and professional requirements.

• Contact details and booking information will be retained for up to 3 years after your

last interaction with us unless you request deletion earlier, subject to legal

requirements.

• Payment records will be retained in accordance with tax and accounting laws.

If you request deletion of your data, we will remove it unless we are legally required to keep

certain records.

5. Data Protection & Security

We implement appropriate technical and organizational measures to safeguard your

personal data, including encryption, secure storage, and access controls to ensure

confidentiality.

This Privacy Policy aligns with the UK General Data Protection Regulation (UK GDPR) and

the Data Protection Act 2018, ensuring that we handle your data responsibly and in

accordance with legal requirements.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share information only

when required by law or regulatory authorities.

7. Your Rights

You have the following rights concerning your personal data:

• Access & Correction: Request a copy of the information we hold and ask for

corrections.

• Erasure: Request deletion of your data, subject to legal obligations.

• Objection & Restriction: Request to limit or object to data processing.

• Data Portability: Request to transfer your data to another provider.

You can exercise these rights by contacting us at drtibolditennis@gmail.com. We will respond to all requests within one month as required under UK GDPR. In some cases, we may need to verify your identity before processing your request.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and collect

analytical data.

Consent Management: When you visit our website, you will be presented with a cookie

consent banner. You can accept or reject non-essential cookies. Essential cookies

necessary for website functionality cannot be disabled.

You can manage cookie preferences through your browser settings.

9. Liability Disclaimer

Dr Tiboldi Tennis provides physiotherapy, sports massage, and tennis coaching services to

assist clients in achieving their fitness and wellness goals. However, by using our services,

you acknowledge and agree to the following:

• You understand and accept the inherent risks associated with physical activities,

including but not limited to physiotherapy, massage therapy, and tennis training.

• Dr Tiboldi Tennis and its staff are not liable for any injuries, adverse effects, or

medical conditions that may arise from participation in our services.

• Any health-related advice or treatment provided is based on professional expertise,

but it does not replace medical consultation with a licensed physician.

• Clients are responsible for disclosing any pre-existing medical conditions before

booking services. These can be shared during the free consultation.

• It is recommended that clients obtain appropriate insurance coverage for potential

risks associated with physical training and therapy.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this

page with an updated Effective Date. If the changes are significant, we will notify users via

email or website notification.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please

Email: drdanieltiboldi@gmail.com

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Privacy Policy

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